Refund and Returns Policy

Last updated: June 21, 2025

Thank you for shopping at IPTV Firestick London. We aim to provide a seamless IPTV experience for our valued customers across the UK and beyond. Please read this Refund and Returns Policy carefully before making a purchase.

1. Digital Product Policy

All IPTV subscriptions and services offered on our website are digital products delivered electronically. As such, they are not subject to physical returns. Once your order is processed and activated, it is considered final and non-returnable.

2. Refund Eligibility

We are committed to customer satisfaction. You may be eligible for a refund within 7 days of purchase if:

  • You have not received your IPTV subscription details within 24 hours of purchase.
  • The IPTV service is not working due to technical issues on our end, and our support team cannot resolve it within a reasonable timeframe.
  • You contacted our support team and provided all required details for troubleshooting.

Note: Refunds will not be issued for:

  • User-end issues such as incorrect device setup or poor internet connection.
  • IPTV downtime caused by external factors like ISP blocks, geo-restrictions, or VPN misconfiguration.
  • Change of mind after activation.
  • Incompatibility with your device unless explicitly stated on the product page.

3. Free Trial and Testing

We highly recommend requesting a free trial before purchasing any plan to ensure compatibility with your device and internet connection. This minimizes the risk of dissatisfaction post-purchase.

4. How to Request a Refund

To initiate a refund, please contact our support team at:

📧 Email: support@iptvfirestick.london
💬 Live Chat: Available on our website

Include the following in your message:

  • Order number
  • Email used for purchase
  • Reason for the refund request
  • Description of the issue

We aim to respond to all refund inquiries within 24 hours.

5. Chargebacks & Disputes

If you are experiencing an issue, we strongly encourage you to contact us first. Initiating a chargeback without contacting our support team violates our policy and may result in your IPTV access being permanently disabled and blacklisted.

6. Policy Amendments

We reserve the right to modify or update this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page with the updated effective date.

By purchasing from IPTV Firestick London, you agree to this Refund and Returns Policy.

For any questions or concerns, please contact us directly.

Scroll to Top